3. User control and freedom


  • Do users have the possibility to leave dialogues and correct mistakes?
  • Can actions be undone and repeated?

Which areas are affected?

All forms, functions and processes.

What to look for?

  • Every process should be guided in the best possible way.
  • Individual steps are reversible and changeable.
  • Paths are completely thought through and dead ends are avoided.
  • All control functions (such as browser back) are taken into account.


  • Forms
  • Search
  • Complex settings (e.g. configurations)

Deepen knowledge

The Nielsen Norman Group offers a wealth of excellent videos on YouTube that explain all areas of UX briefly and concisely: YouTube-Channel Nielsen Norman Group.